Effective Date: January 1, 2026
Neo Glide provides air duct cleaning services in Milford, Connecticut. When you contact us, book a service, or use our website, we collect some information so we can help you. This policy explains what we collect, why we collect it, and the choices you have. It applies to our website, phone calls, and in-person services.
Information We Collect
We collect information you give us directly. That includes your name, phone number, email address, and service address when you call or fill out a form to book air duct cleaning.
If you contact us by phone or email, we keep a record of that conversation. We also collect details about your home or HVAC system that help us do the job, such as the number of vents or the type of ductwork.
When you visit our website, we automatically collect some technical information. This includes your IP address, browser type, device type, and the pages you view. We use this to keep the site working and to understand what visitors find useful.
How We Use Information
We use your information to schedule and perform air duct cleaning at your home or business. That means calling or emailing you to confirm appointments, sending reminders, and giving you an upfront price before we start.
We also use your information to respond to your questions, follow up after a job, and send invoices or receipts. If you opt in, we may send occasional tips or service reminders by text or email. You can opt out at any time.
We use website data to improve our site, fix problems, and make it easier for you to find our services in Milford and nearby areas.
Cookies and Tracking
Our website uses cookies and similar technologies. Cookies are small files that help the site remember your preferences and understand how you move through the pages.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn off cookies, some parts of our site may not work as smoothly. We do not use cookies to collect sensitive information like payment details.
Analytics and Third-Party Tools
We use third-party analytics tools, like Google Analytics, to see how people find and use our website. These tools collect anonymous data such as page views, time on site, and general location. They do not identify you by name.
We may also use scheduling or customer communication tools to manage appointments and messages. These providers only get the information needed to perform their service, and they are required to keep it confidential.
Data Sharing and Disclosure
We do not sell your personal information. We share it only with trusted service providers who help us run our business, such as scheduling software or payment processors. They can only use your information to provide those services to us.
We may share information if the law requires it, or if we need to protect the rights, safety, or property of Neo Glide, our customers, or others. If our business is sold or merged, your information may be transferred as part of that deal.
Data Retention
We keep your personal information for as long as we need it to provide services, meet legal and accounting requirements, and resolve any issues. When we no longer need it, we securely delete or destroy it.
If you ask us to delete your information, we will do so unless we are required to keep it for legal reasons. We will let you know if that is the case.
Data Security
We take reasonable steps to protect your information from loss, misuse, and unauthorized access. These steps include secure servers, restricted access for our team, and safe handling of paper records.
No method of transmission or storage is completely secure. While we work hard to protect your data, we cannot guarantee absolute security. If you have concerns, please contact us using the details below.
User Rights
You have the right to ask what personal information we hold about you. You can also ask us to correct it, delete it, or stop using it for marketing. Just reach out and we will help.
If you want to opt out of marketing texts or emails, you can reply STOP to a text or click the unsubscribe link in an email. You can also call us and we will update your preferences.
Connecticut residents may have additional rights under state law. We honor those rights and will respond to your request within a reasonable time.
Children's Privacy
Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us so we can delete it.
Changes to This Policy
We may update this policy from time to time. When we do, we will post the new version on this page and change the effective date at the top.
If we make a big change that affects how we use your personal information, we will let you know by email or with a notice on our website. Please check back now and then to stay informed.
Contact Information
If you have questions about this privacy policy or how we handle your information, we are happy to help. You can reach us by phone at (844) 796-3584 or by email at [email protected].
You can also write to us at Neo Glide, Milford, CT. We will get back to you as soon as we can.